Resume

SUMMARY

blah An effective, outcome and business-focused Senior Information Technology and Product Management Executive with extensive experience in IT Governance, Program and Project Management, end-to-end systems Roadmap Strategy and Planning, Product Management, P&L Management, Business Process Re-engineering, Application Development, and Consulting.

CORE COMPETENCIES

Product Strategy and Roadmap Planning:

  • Developed and implemented 12 – 24-month strategic roadmaps tied to organization needs and strategies in collaboration with functional department heads and executive leadership team.
  • Led team in multi-year roadmap to consolidate disparate systems and data sources resulting in reducing the number of systems from 3 to 1.

Digital Product Management:

  • Technical Sponsor and Product Manager for multiple internal and revenue driving and customer facing responsive web applications.
  • Planned and facilitated multi-day workshops utilizing FAST Facilitation methodology to gather and define product requirements.
  • Worked with Marketing on branding and promotion for client facing tools.
  • Able to translate business and consumer problems into solutions including opportunity identification, requirements development, software development management, delivery, support, and analysis.
  • Developed pricing models in conjunction with Finance team for chargeable products.
  • Sought as a technical trainer for clients’ Project Managers after several successful internal workshops.

Business Process Re-Engineering:

  • Planned and facilitated multi-day workshops that led stakeholders through a methodical, begin-with-the-end-in-mind approach to establishing new business processes and system requirements (FAST methodology).
  • Automated 650k+ hours of work over a three-year period through reengineering business processes and implementation of supporting efficiency tools.
  • Implemented innovative Master Data Management (MDM) strategy with bespoke software to begin normalizing data across all iProspect clients and systems providing an enriched and consistent dataset that can be leveraged for industry insights and analytics.

Program and Project Management:

  • Implemented program of best practices at iProspect including Project Methodology (Scrum & Iterative Waterfall), change control, documentation, code promotion, measurements, communication plan, project Lifecycle and prioritization process.
  • Implemented metric strategy for Technology Operations and Development to measure and set goals for ticket counts, resolution time, resolution reason codes, system up time, daily data ingest processing, and more.
  • Created Operations Excellence initiative that included processes for handover documents from Dev to Ops, ticket escalation process, automated dashboards tracking key KPIs, symptom and reason codes, third party API change monitoring, and project and environment documentation.

Team-Building:

  • Consistently led the organization across all departments in Global Check-in Survey results. In 2017, my department beat the organizational benchmarks in 31 of 37 categories. Twelve of those categories beat the organizational average by 10 or more points including Engagement, Recognition, Team Satisfaction, Culture, Respect, and Community.
  • Managed remote teams (on and off shore) and individuals with purpose-built programs to extend culture and disseminate information.
  • Led the organization with zero voluntary attrition in 2015 through 2018.

Digital Marketing:

  • Worked closely with iProspect Channel Leads to build tools to support digital marketing.
  • Completed SMU Post Graduate Advanced Marketing Program in fall of 2017.

Vendor Management and Negotiation:

  • Negotiated with vendors annually to minimize or completely remove cost increases year-over-year, saving $X over three years.
  • Negotiated significant discounts with Dell Boomi, MicroStrategy, and other vendors of up to 90% off retail pricing.

PROFESSIONAL EXPERIENCE

Premier Trailer Leasing, Plano Texas

Chief Information Officer April 2018 – Present

Lead Information Technology organization for Premier Trailer Leasing.

iProspect.com Fort Worth, Texas

VP, Head of Technology July 2011- March 2018

Lead Technology organization for iProspect U.S. (Architecture, Development, Technical Product Management, Project Management (PMO), Business Analysts, QA, DBA teams, infrastructure and licensing). Foster strategic relationships, develop and execute technology Product Roadmaps, ensure delivery and throughput of technology deliverables, create and manage annual budget, oversee technology contract negotiation and vendor management.

  • Led and managed technology organization with over 50 resources.
  • Completely transformed how the technology organization engaged with and aligned with the broader organization through developing relationships with fellow SLT team members, communication strategies, and annual roadshows to all offices for product demonstrations and deeper conversations about the agency and team level needs.
  • Reshaped and modernized the technology organization by implementing IT Governance for Project Initiation Requests, Project Evaluation and Approval, SDLC, Change Control, and Operational Support Excellence.
  • Revamped and built the software development infrastructure to ensure Development, Test, Staging and Production environments were present and available for all tools and applications leveraging both on premise and cloud platforms.
  • Spearheaded transformation effort to move from agency wide reporting in spreadsheets to standardized and automated client facing reporting platform with centralized data collection, processing, and visualization. Implemented with mixture of on-premise and cloud-based platforms. Onboarded teams reduced reporting hours from average of 20% of workload to average of 7% of workload.
  • Through engaging with business partners horizontally, I led the Technology team to identify, define, and implement projects that ultimately automated more than 650k hours of work for client teams between 2014 and 2017. Q1 2018 showed that we were pacing automate 260k hours in 2018.
  • Led team to develop and support two award winning tools that leverage third party data feeds to provide real-time and automated bid changes in publisher platforms based on environmental variables.
  • Responsible for developing all capital funding requests for technology organization and managing through approval process with CFO and parent holding company.
  • Partnered with client teams to sell technology engagements and products generating unbudgeted revenue in excess of $5M between 2012 and 2018 averaging a 67% profit margin.
  • Led team to develop SaaS based tools that are available commercially to clients such as a tool that give clients insight into their “digital shelf space” on the Google, Bing, and Yahoo’s search engine results pages and provides competitive insights with brand and competitor monitoring.
  • Led team in investigation of Machine Learning (ML) and Artificial intelligence (AI) opportunities and implemented strategic preparation approach to leveraging third party ML and AI services.
  • Implemented custom automated reporting solutions for Intel, General Motors, Hilton Hotels, Luxottica, Staples, Smuckers and other clients that enable their teams to focus on higher-level tasks of analysis and strategy instead of manually building reports.

Medassets, Inc (Broadlane) Dallas, Texas

Sr. Director, Spend Management Technologies Nov 2010 – July 2011

Responsible for four development teams, strategic business relationships, technology vision, vendor management, and contract negotiation.

  • Managed capital and expense budget of $5.5M+ for projects and platforms. Delivered 100% of projects within budget and time constraints.
  • Planned and facilitated technology integration with IT leadership from Broadlane and MedAssets post acquisition of Broadlane by MedAssets that included integrating membership and contract management systems.

Software Development Director Feb 10 to Nov 10

Responsible for two development teams, strategic business relationships, technology vision, vendor management and contract negotiation.

  • Recruited by CIO after 1.5 years as a consultant/engagement director in company’s environment.
  • Implemented ITIL and managed teams to reduce number of incidents outside of SLA from 75+ to 0.
  • Developed and presented reporting and analytics platform strategy to executives resulting in the approval of a program of projects with a budget in excess of $2m.

Perficient, Inc Dallas, Texas

Consulting Project/ Program Manager for MedAssets (Broadlane) Oct 2008 – Feb 2010

Responsible for client management, application delivery, sales pursui, and program management.

  • Requested to serve as Program Manager for client organization with responsibility for projects and budgets totaling more than $4m.
  • Requested to take on Engagement Director responsibilities for account.
  • Received an average rating of 4.8 out of 5 on client satisfaction surveys completed by client business sponsors.
  • Developed capital funding request packages approved by client for projects totaling more than $2m.
  • Developed facilitation training program at client’s request after client observed positive results from facilitated workshops conducted.

Insala, LLC, Dallas, Texas

Director of Technology Oct 2007 – Oct 2008

Responsible for leading Technology Organization (~25 resources) including Global PMO Team, Application Development teams (off shore and onshore), QA team, Support group, Graphics team, and Database Administration.  Responsible for aligning technology goals with business goals.  Responsible for department budgeting and forecasting staffing needs. Responsible for vendor relationships. Responsible for proposal creation, review, and client engagement satisfaction.

  • Successfully lead PMO and cross functional team through design and implementation of the Insala Technology Project workflow. This company-wide process defines how IT projects flow through the business and provides a repeatable project methodology enabling consistency across projects.
  • Implemented system-driven detailed IT project workflow with role-based security and workflow step constraints.
  • Implemented cost and time tracking policies which allowed the company’s first insight into project by project profitability and loss.
  • Established project governance practices and culture of accountability.
  • Successfully launched and managed offshore development team leading to a cost savings of 40% – 50% per resource.
  • Developed and published weekly dashboard metrics for C level review.

Matria Healthcare, Dallas Texas 

Director of Professional Services/Application Development Oct 2005 to Sept 2007

Directed and Managed the Professional Services team responsible for all technical implementations, client driven development, client support, data delivery, and application management.   Responsible for managing all aspects of significant client issues including detail issue analysis, issue resolution, and verbal and written client communications.  Responsible for understanding business value and impact of client issues and making prioritization decisions relative to that information.  Responsible for hiring, training, and mentoring staff and delivering annual reviews to staff.

  • Successfully managed technical implementations for the Matria web portal.
  • Reengineered existing processes to improve workload management and client manager communication.
  • Recognized for clearly communicating complex technical issues in understandable language to external clients and internal business staff through written and verbal communications.
  • Successfully completed numerous proposals for custom development projects accepted by clients.
  • Successfully managed on-time delivery of a queue of up to 80 client deliverable efforts.
  • Developed and implemented automated forced rank prioritization system to manage hundreds of client requests/issues per month.
  • Consistently recognized as a top performer and awarded Matria Healthcare Commitment to Excellence award for Q1, 2007.

 Matria Healthcare, Dallas Texas

Product Manager May 2004 to Oct 2005:

Responsible for product enhancement definition, product design, project management, product analysis, and competitive market analysis.  Also responsible for managing client relationships and acting as primary liaison between business group and IT staff.

  • Managed all phases of the project life cycle for two custom web applications. Managed client relationship throughout process.  Both projects were on time and significant successes.  One of these two projects received national recognition in the media and industry trade organizations.
  • Facilitated successful product definition and requirements gathering workshops for executive stakeholders using FAST facilitation methodologies and techniques. Trained in FAST facilitation techniques by Morgan Madison & Company.

ORIX Capital Markets, Dallas Texas

Project Manager Dec 2002 to May 2004

Responsible for managing business analysts, developers, quality assurance, and all phases of project lifecycle.  Responsible for performing business analysis.

  • Managed team of 9 resources in all phases of a large, complex, REO management system.
  • Performed critical business analysis and functional design on Operating Statement Analysis system. Completed written use cases, supplementary specifications, and test cases. 

Williams / Wiltel Communications, Tulsa Oklahoma

Project Manager Jan 01 to Dec 02

Responsible for managing multiple project teams.  Responsible for estimating and managing budget of project releases within each team.  Responsible for all phases of new development within each project team.  Responsible for managing relationships with business sponsors, upstream systems, and integrated vendors.  Responsible for managing systems analysts, developers, and quality assurance resources.

  • Recognized for successful project management and given responsibility for as many as four concurrent project teams ranging in size from 4 – 15 resources.
  • Recipient of Williams Communications President’s Award, 2002; Recipient of Project Sponsor Appreciation Award, 2001

RealLegal.com, Denver, Colorado

Web Developer Jan 2000 to Jan 2001

Responsible for design, development, and implementations of multiple core product enhancements and custom client development.

  • Developer and Analyst. Developed presentation layer, middle tier objects, and data access objects using ASP, VB, DHTML and SQL Server.

Williams / Wiltel Communications, Tulsa Oklahoma

Sr. Systems Analyst/Developer Jul 97 to Jan 01

Responsible for analysis, design, development, testing, and implementation of first web based product in Williams’ Vyvx content delivery unit.  Contributor to large-scale analysis project to replace complex distributed warehouse management system.

  • Developer, business analyst, business process reengineering.
  • Recipient of Williams Vyvx Services’ Super Stretch Award (1999); Recipient of Williams Communications A.C.C.E Award (Achieving Customer Commitment Excellence) (1999).

EDUCATION AND CERTIFICATIONS

  • Post-Graduate Advanced Marketing Certificate, Cox School of Business, SMU, Dallas, Texas
  • BBA, Management Information Systems, University of Oklahoma, Norman, Oklahoma
  • FAST Facilitation Methodology, MG Rush
  • Certified, Scrum Master
  • Certified, Scrum Product Owner
  • Certified, University of Michigan, Successful Negotiation